Shipping policy
At Olane Brand, we’re committed to getting your order to you as quickly and smoothly as possible. Please review the details below to understand how we handle shipping, processing, and delivery.
Shipping Location
We currently ship to:
- Germany
- Austria
- Switzerland
- United Kingdom
- Rest of the European Union.
Shipping Cost
Free shipping on all orders.
Processing Time
- Orders are processed within 1 to 2 business days
- Business days are Monday to Saturday (excluding public holidays)
- Orders placed after 12:00 PM (CET) will be processed the next business day
Transit Time
- Estimated transit time: 5 to 8 business days after processing
- Shipped with DHL, Austrian Post, and Royal Mail
- Transit are made Monday to Saturday
Total Shipping Time
Estimated total time from order to delivery: 5 to 8 business days
Order Confirmation
Once you’ve placed your order, you will receive a confirmation email. This means we’ve received your order and have started processing it. Please keep this email for reference — it includes your order number and tracking information (if applicable).
Address Changes
Address changes can only be made within a short window after placing your order. If you need to update your shipping information, please contact our customer service immediately at support@olane-brand.com.
Delayed Orders
If your order hasn’t arrived after the maximum estimated delivery window, please don’t panic:
- Allow up to two additional business days, as delays can occasionally occur.
- Check your tracking information for updates.
If your package still hasn’t arrived, please contact us with your order number, and our team will assist you.
Damaged or Incorrect Orders
Received your package but something’s wrong?
If your item arrives damaged or incorrect (wrong item, size, or color), don’t worry:
- Take clear photos of the issue
- Briefly explain the problem
- Contact us at support@olane-brand.com with your order number
We’ll review your request and resolve it as quickly as possible.
Order Cancellations
Please note:
Once an order is placed, it cannot be edited or canceled. Our system begins processing immediately to ensure fast delivery.
Need Help?
If you have any questions about your order or the shipping process, feel free to reach out:
Business Name: Olane Brand
Phone: +1 305-780-6456
E-mail: support@olane-brand.com
Address: 185 Tai Kok Tsui Rd, Tai Kok Tsui, Hong Kong SAR
Business Hours:
Mon - Sat | 09:00 AM - 06:00 PM (HKT)
Our customer service team is happy to assist you.